{"id":7529,"date":"2026-10-14T13:59:50","date_gmt":"2026-10-14T11:59:50","guid":{"rendered":"https:\/\/datafret.com\/?p=7529"},"modified":"2026-10-14T13:59:52","modified_gmt":"2026-10-14T11:59:52","slug":"retours-colis-e-commerce","status":"publish","type":"post","link":"https:\/\/datafret.com\/en\/retours-colis-e-commerce\/","title":{"rendered":"Retours e-commerce : o\u00f9 les e-commer\u00e7ants perdent vraiment de l&#8217;argent"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7529\" class=\"elementor elementor-7529\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a4d15e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"0a4d15e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0cba0f9\" data-id=\"0cba0f9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b59d7b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3b59d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-small\">Retours colis e-commerce : Le co\u00fbt cach\u00e9 des colis perdus et les cl\u00e9s pour se faire indemniser<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daaf8ab wpr-post-info-align-left elementor-widget__width-initial elementor-widget elementor-widget-wpr-post-info\" data-id=\"daaf8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"wpr-post-info wpr-post-info-vertical\"><li class=\"wpr-post-info-taxonomy\"><span>Blog<\/span><\/li><li class=\"wpr-post-info-date\">14 October 2026<\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7ab564 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"c7ab564\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-892f92e\" data-id=\"892f92e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7c149f elementor-widget elementor-widget-text-editor\" data-id=\"f7c149f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimiser les retours colis e-commerce est devenu un enjeu majeur pour les e-commer\u00e7ants. Pour le client, renvoyer un produit est d\u00e9sormais simple. En revanche, pour le marchand, la logistique co\u00fbte cher.<\/p>\n<p>En effet, la plupart des marchands mesurent le co\u00fbt du produit retourn\u00e9 et de sa r\u00e9exp\u00e9dition.<\/p>\n<p>Cependant, tr\u00e8s peu chiffrent l&#8217;argent perdu sur les colis retour \u00e9gar\u00e9s ou ab\u00eem\u00e9s en route, pour lesquels personne ne r\u00e9clame rien au transporteur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e11d80b elementor-widget elementor-widget-html\" data-id=\"e11d80b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"background-color: #f0f7ff; border-radius: 15px; padding: 25px; margin: 30px 0;\">\n  <h3 style=\"margin-top: 0; font-size: 18px; font-weight: bold; letter-spacing: 1px; color: #1a1a1a;\">SOMMAIRE<\/h3>\n  <ul style=\"list-style: none; padding-left: 0; margin-bottom: 0; line-height: 2;\">\n    <li>\u2714 <strong>1. Le flux retour est moins ma\u00eetris\u00e9 qu'il n'y para\u00eet<\/strong><\/li>\n    <li>\u2714 <strong>2. Le colis retour perdu, que personne ne voit<\/strong><\/li>\n    <li>\u2714 <strong>3. Le d\u00e9lai de trois jours et la preuve de d\u00e9p\u00f4t<\/strong><\/li>\n    <li>\u2714 <strong>4. Combien co\u00fbtent les retours non r\u00e9clam\u00e9s<\/strong><\/li>\n    <li>\u2714 <strong>5. Relier les donn\u00e9es du transporteur \u00e0 celles de l'entrep\u00f4t<\/strong><\/li>\n  <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15242f0 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"15242f0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-239ca7d\" data-id=\"239ca7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c4cce7 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0c4cce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chaque colis retour non r\u00e9clam\u00e9 au transporteur est une perte s\u00e8che pour le e-commer\u00e7ant.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-759f060 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"759f060\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5791862\" data-id=\"5791862\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6690527 elementor-widget elementor-widget-menu-anchor\" data-id=\"6690527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"qu-est-ce-qu-un-tableau-de-litiges-de-transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c6e131a elementor-widget elementor-widget-text-editor\" data-id=\"7c6e131a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 dir=\"ltr\">1. Le flux de retours colis e-commerce est moins ma\u00eetris\u00e9 qu&#8217;il n&#8217;y para\u00eet<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33d5a916 elementor-widget elementor-widget-text-editor\" data-id=\"33d5a916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"8,0\">Quand un client imprime une \u00e9tiquette de retour, vous confiez tout le trajet au transporteur.<\/p>\n<p data-path-to-node=\"8,0\">Mais \u00e0 l&#8217;aller, votre marchandise part d&#8217;un entrep\u00f4t connu vers un destinataire unique avec un suivi strict.<\/p>\n<p data-path-to-node=\"8,0\">En revanche, le retour reste beaucoup plus compliqu\u00e9. En effet, le client d\u00e9pose son colis en point relais, en bo\u00eete aux lettres ou en bureau de poste.<\/p>\n<p data-path-to-node=\"8,0\">Cependant, le transporteur ne scanne pas toujours le colis \u00e0 l&#8217;enl\u00e8vement, et l&#8217;acheminement vers l&#8217;entrep\u00f4t prend plus de temps, sans d\u00e9lai pr\u00e9visible. Par cons\u00e9quent, le risque de perte, de vol ou de casse augmente nettement sur ce trajet.<\/p>\n<p data-path-to-node=\"8,0\">Pourtant, beaucoup d&#8217;e-commer\u00e7ants remboursent le client d\u00e8s que l&#8217;\u00e9tiquette est scann\u00e9e, sans attendre de v\u00e9rifier le colis \u00e0 l&#8217;entrep\u00f4t.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf8ead elementor-widget elementor-widget-html\" data-id=\"5cf8ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"padding: 50px 0; margin: 0; text-align: center;\">\n  <p style=\"margin: 0; font-size: 18px; font-style: italic; color: #1a1a1a; line-height: 1.6;\">\n    \u00ab \u00c0 l'aller, le colis est trac\u00e9 au m\u00e8tre pr\u00e8s. Au retour, il s'enfonce souvent dans un trou noir logistique. \u00bb\n  <\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b66fbe elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"3b66fbe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d40a33\" data-id=\"3d40a33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1449d86 elementor-widget elementor-widget-menu-anchor\" data-id=\"1449d86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"qu-est-ce-qu-un-tableau-de-litiges-de-transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91c8c6a elementor-widget elementor-widget-text-editor\" data-id=\"91c8c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 dir=\"ltr\"><b>2. Le colis retour perdu, que personne ne voit<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-260be6d elementor-widget elementor-widget-text-editor\" data-id=\"260be6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"2\">Le cas le plus fr\u00e9quent provient du colis retour qui n&#8217;arrive jamais.<\/p>\n<p data-path-to-node=\"2\">En effet, dans le cas d&#8217;un retour, vous remboursez d\u00e9j\u00e0 le client et votre SAV cl\u00f4ture le ticket.<\/p>\n<p data-path-to-node=\"2\">Ainsi, l&#8217;\u00e9quipe logistique attend une marchandise qui ne viendra pas, mais aucune alerte ne signale les colis bloqu\u00e9s chez le transporteur.<\/p>\n<p data-path-to-node=\"2\">Au bout du compte, vous sortez la marchandise du stock et le transporteur conserve sa responsabilit\u00e9 sans que personne ne r\u00e9clame d&#8217;indemnisation.<\/p>\n<p data-path-to-node=\"2\">Par cons\u00e9quent, cette inertie vous fait perdre de l&#8217;argent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f09b68b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"f09b68b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f811dbc\" data-id=\"f811dbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44f4a09 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"44f4a09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La limite op\u00e9rationnelle : une lourdeur administrative impossible \u00e0 absorber pour le SAV, contraint de mener de front la relation client et les d\u00e9marches transporteurs.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-761e70b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"761e70b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69ace23\" data-id=\"69ace23\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d28bc79 elementor-widget elementor-widget-menu-anchor\" data-id=\"d28bc79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"qu-est-ce-qu-un-tableau-de-litiges-de-transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-493c7b8 elementor-widget elementor-widget-text-editor\" data-id=\"493c7b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 dir=\"ltr\"><b>3. Le d\u00e9lai de trois jours et la preuve de d\u00e9p\u00f4t<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0db989 elementor-widget elementor-widget-text-editor\" data-id=\"d0db989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"16,0\">M\u00eame quand l&#8217;entrep\u00f4t rep\u00e8re un probl\u00e8me \u00e0 la r\u00e9ception (colis vide, ab\u00eem\u00e9 ou pill\u00e9), l&#8217;e-commer\u00e7ant se heurte \u00e0 deux contraintes.<\/p>\n<p data-path-to-node=\"16,1\">La premi\u00e8re est l\u00e9gale. En effet, l&#8217;article L.133-3 du Code de commerce s&#8217;applique aussi aux retours : l&#8217;entrep\u00f4t doit \u00e9mettre ses r\u00e9serves \u00e0 la livraison, ou les notifier par acte extrajudiciaire ou lettre recommand\u00e9e dans les trois jours.<\/p>\n<p data-path-to-node=\"16,2\">La seconde est une question de preuve. Si le client ne peut pas montrer qu&#8217;il a bien d\u00e9pos\u00e9 le colis (re\u00e7u tamponn\u00e9 ou scan de d\u00e9p\u00f4t), le transporteur refuse presque toujours le dossier.<\/p>\n<p data-path-to-node=\"16,3\">Ainsi, sans rapprochement automatique entre les scans du transporteur et les r\u00e9ceptions r\u00e9elles en entrep\u00f4t, l&#8217;anomalie est rep\u00e9r\u00e9e trop tard et le d\u00e9lai l\u00e9gal est d\u00e9pass\u00e9 dans la plupart des cas.<\/p>\n<p data-path-to-node=\"16,3\">Le recours n&#8217;est plus possible et la perte passe directement en pertes et profits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad7452f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"ad7452f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae9da32\" data-id=\"ae9da32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fb6165 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2fb6165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chaque litige hors d\u00e9lai est une indemnisation d\u00e9finitivement perdue pour l'entreprise.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a2bd3af elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"4a2bd3af\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6291d871\" data-id=\"6291d871\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc86930 elementor-widget elementor-widget-menu-anchor\" data-id=\"dc86930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"exemple-de-tableau-de-litiges-transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2111bc1 elementor-widget elementor-widget-text-editor\" data-id=\"2111bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 dir=\"ltr\"><b>4. Combien co\u00fbtent les retours non r\u00e9clam\u00e9s<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b55b3a7 elementor-widget elementor-widget-text-editor\" data-id=\"5b55b3a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"9,0\">Prenons un e-commer\u00e7ant qui exp\u00e9die 100 000 colis par an, avec un taux de retour moyen de 10 %, soit 10 000 colis retour.<\/p>\n<p data-path-to-node=\"9,0\">En effet, si 2 % de ces retours posent probl\u00e8me (perte en transit, casse, vol), cela repr\u00e9sente 200 colis par an.<\/p>\n<p data-path-to-node=\"9,0\">De plus, avec une valeur moyenne de 60 \u20ac HT par colis, la perte s\u00e8che atteint 12 000 \u20ac par an sur la seule marchandise non r\u00e9clam\u00e9e.<\/p>\n<p data-path-to-node=\"9,0\">Par cons\u00e9quent, il faut y ajouter les frais de transport retour, pay\u00e9s pour des colis arriv\u00e9s trop tard ou jamais arriv\u00e9s.<\/p>\n<p data-path-to-node=\"9,0\">Ainsi, sans outil pour auditer ces flux, ce co\u00fbt se fond dans le budget global du SAV.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-628a054 elementor-widget elementor-widget-html\" data-id=\"628a054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"padding: 50px 0; margin: 0; text-align: center;\">\n  <p style=\"margin: 0; font-size: 18px; font-style: italic; color: #1a1a1a; line-height: 1.6;\">\n    \u00ab Pour r\u00e9cup\u00e9rer la valeur de ces retours, il est indispensable d'interconnecter la donn\u00e9e transporteur aux flux de l'entrep\u00f4t. \u00bb\n  <\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85941c4 elementor-widget elementor-widget-text-editor\" data-id=\"85941c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 dir=\"ltr\"><b>5. Relier les donn\u00e9es du transporteur \u00e0 celles de l&#8217;entrep\u00f4t<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24a045f elementor-widget elementor-widget-text-editor\" data-id=\"24a045f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"20,0\">Ces pertes viennent d&#8217;un manque de lien entre les donn\u00e9es du transporteur (le suivi des colis) et celles de l&#8217;entrep\u00f4t (le WMS).<\/p>\n<p data-path-to-node=\"20,1\">Ainsi, pour les limiter, l&#8217;e-commer\u00e7ant doit pouvoir rep\u00e9rer en temps r\u00e9el les colis retour bloqu\u00e9s chez le transporteur au-del\u00e0 d&#8217;un d\u00e9lai qu&#8217;il fixe, d\u00e9clencher automatiquement une r\u00e9serve d\u00e8s qu&#8217;un colis marqu\u00e9 livr\u00e9 n&#8217;appara\u00eet pas en stock, et rassembler les preuves de d\u00e9p\u00f4t de chaque r\u00e9clamation sans mobiliser le SAV.<\/p>\n<p data-path-to-node=\"20,2\"><b data-path-to-node=\"20,2\" data-index-in-node=\"0\">Suivre vos retours jusqu&#8217;au bout<\/b><\/p>\n<p data-path-to-node=\"20,3\">De plus, chaque colis retour perdu ou ab\u00eem\u00e9 qui n&#8217;est pas indemnis\u00e9 est pris sur votre marge.<\/p>\n<p data-path-to-node=\"20,4\">Chez DataFret, nous aidons les directions supply chain et transport \u00e0 automatiser le contr\u00f4le des flux de retour, la d\u00e9tection des anomalies de livraison et la r\u00e9cup\u00e9ration des indemnit\u00e9s transporteurs.<\/p>\n<p><a href=\"https:\/\/calendly.com\/xavier-dikor-datafret\/talks?month=2026-10\"><span style=\"font-weight: 400;\">Demandez une d\u00e9monstration de DataFret Litiges<\/span><\/a><span style=\"font-weight: 400;\"> pour voir ce que vos retours vous font perdre aujourd&#8217;hui.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85fde09 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"85fde09\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5057d35\" data-id=\"5057d35\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-878a76a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"878a76a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-80a90ca\" data-id=\"80a90ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eac75bd elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"eac75bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488.jpeg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-7501\" alt=\"Cavier - CEO de DataFret\" srcset=\"https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488.jpeg 800w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-300x300.jpeg 300w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-150x150.jpeg 150w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-768x768.jpeg 768w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-12x12.jpeg 12w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-851377d\" data-id=\"851377d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d93ab16\" data-id=\"d93ab16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b37725d elementor-widget elementor-widget-text-editor\" data-id=\"b37725d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Xavier Dikor<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30e8ccb elementor-widget elementor-widget-text-editor\" data-id=\"30e8ccb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CEO &amp; Co-fondateur &#8211; DataFret<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb57e2 elementor-grid-3 e-grid-align-left elementor-shape-rounded elementor-widget elementor-widget-social-icons\" data-id=\"1cb57e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-571593a\" href=\"https:\/\/fr.linkedin.com\/in\/mathieubrothier\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitter elementor-repeater-item-80d71f0\" href=\"https:\/\/twitter.com\/GeffroyFlorian\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-3daf9bd\" href=\"https:\/\/www.youtube.com\/channel\/UCAJ7C5EjBAkhGQCObWJMW-g\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80ddd86 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"80ddd86\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30321a6\" data-id=\"30321a6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9dd1fa5 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"9dd1fa5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7a5763a\" data-id=\"7a5763a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-610f790 elementor-widget elementor-widget-text-editor\" data-id=\"610f790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ARTICLES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f21a3bd elementor-widget elementor-widget-text-editor\" data-id=\"f21a3bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nouveaut\u00e9s sur DataFret, tendances et actualit\u00e9s sur la logistique, la supply chain, le transport, la comptabilit\u00e9 et la technologie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d7e99 elementor-align-left e-transform e-transform elementor-tablet-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"58d7e99\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datafret.com\/ressources\/articles\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Parcourir &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-0ae2394\" data-id=\"0ae2394\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-97f9d18 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"97f9d18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d1cd129\" data-id=\"d1cd129\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a85991d elementor-widget elementor-widget-image\" data-id=\"a85991d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" data-src=\"https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-1024x682.jpg\" class=\"attachment-large size-large wp-image-6311 lazyload\" alt=\"\" data-srcset=\"https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-1024x682.jpg 1024w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-300x200.jpg 300w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-768x511.jpg 768w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-18x12.jpg 18w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil.jpg 1500w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/533;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c5461c elementor-widget elementor-widget-text-editor\" data-id=\"9c5461c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>28 f\u00e9vrier 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23aa442 elementor-widget elementor-widget-text-editor\" data-id=\"23aa442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Feuille de Route Logistique 2025-2026 : La Supply Chain Fran\u00e7aise \u00e0 un Tournant Strat\u00e9gique\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac0cc62 elementor-widget elementor-widget-text-editor\" data-id=\"ac0cc62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fin 2024, la Journ\u00e9e France Logistique a marqu\u00e9 un tournant avec la pr\u00e9sentation de la Feuille de route logistique et transport de marchandises 2025-2026. Que retenir pour les mois \u00e0 venir ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a44f32 elementor-align-left e-transform e-transform elementor-widget elementor-widget-button\" data-id=\"1a44f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datafret.com\/feuille-de-route-logistique-2025-2026\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-34a9b10\" data-id=\"34a9b10\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dcb5dfe elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dcb5dfe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-bd1102a\" data-id=\"bd1102a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-804173c elementor-widget elementor-widget-image\" data-id=\"804173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" data-src=\"https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-1024x1024.png\" class=\"attachment-large size-large wp-image-4794 lazyload\" alt=\"Camion transport de marchandises avec une carte\" data-srcset=\"https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-1024x1024.png 1024w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-300x300.png 300w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-150x150.png 150w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-768x768.png 768w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-1536x1536.png 1536w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-2048x2048.png 2048w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/800;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4ebfe elementor-widget elementor-widget-text-editor\" data-id=\"ce4ebfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>02 f\u00e9vrier 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-317ff6f elementor-widget elementor-widget-text-editor\" data-id=\"317ff6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erreur de livraison : puis-je garder la marchandise ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1aa66b elementor-widget elementor-widget-text-editor\" data-id=\"a1aa66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une question fr\u00e9quente peut survenir pour de nombreux consommateurs lors d\u2019une erreur de livraison : puis-je garder la marchandise ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e81595 elementor-align-left e-transform e-transform elementor-widget elementor-widget-button\" data-id=\"3e81595\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datafret.com\/erreur-de-livraison-puis-je-garder-la-marchandise\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Les entreprises ne perdent pas 2 \u00e0 7 % de leur budget transport parce qu\u2019elles manquent de rigueur. Elles les perdent parce que le transport combine h\u00e9t\u00e9rog\u00e9n\u00e9it\u00e9 des formats, complexit\u00e9 tarifaire et volum\u00e9trie incompatible avec un contr\u00f4le manuel. La seule r\u00e9ponse efficace n\u2019est ni de multiplier les ressources, ni de durcir les processus, mais de structurer la donn\u00e9e, d\u2019automatiser le recalcul et de redonner aux \u00e9quipes un r\u00f4le d\u2019analyse.<\/p>","protected":false},"author":2,"featured_media":6364,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[28],"tags":[],"class_list":["post-7529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours colis e-commerce : Co\u00fbt cach\u00e9 et indemnit\u00e9s | DataFret<\/title>\n<meta name=\"description\" content=\"Optimisez la gestion des retours colis e-commerce. 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