{"id":7498,"date":"2026-10-13T13:23:59","date_gmt":"2026-10-13T11:23:59","guid":{"rendered":"https:\/\/datafret.com\/?p=7498"},"modified":"2026-10-13T15:42:14","modified_gmt":"2026-10-13T13:42:14","slug":"litiges-de-livraison-e-commerce-2","status":"publish","type":"post","link":"https:\/\/datafret.com\/en\/litiges-de-livraison-e-commerce-2\/","title":{"rendered":"Why companies lose 2% to 7% of their transport budget every year"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7498\" class=\"elementor elementor-7498\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a4d15e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"0a4d15e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0cba0f9\" data-id=\"0cba0f9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b59d7b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3b59d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-small\"><p>Litiges de livraison : <br>Pourquoi les e-commer\u00e7ants remboursent-ils leurs clients sans toujours se faire rembourser par leurs transporteurs ?<\/p><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daaf8ab wpr-post-info-align-left elementor-widget__width-initial elementor-widget elementor-widget-wpr-post-info\" data-id=\"daaf8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"wpr-post-info wpr-post-info-vertical\"><li class=\"wpr-post-info-taxonomy\"><span>Blog<\/span><\/li><li class=\"wpr-post-info-date\">13 October 2026<\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7ab564 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"c7ab564\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-892f92e\" data-id=\"892f92e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7c149f elementor-widget elementor-widget-text-editor\" data-id=\"f7c149f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">En France, le e-commerce g\u00e9n\u00e8re plus de 100 milliards d&#8217;euros de chiffre d&#8217;affaires par an, et chaque exp\u00e9dition peut mal tourner : <strong>colis endommag\u00e9, non livr\u00e9 ou perdu pendant le retour<\/strong>. L&#8217;e-commer\u00e7ant rembourse alors son client sans attendre, parce que la relation commerciale en d\u00e9pend. La loi lui permet ensuite de r\u00e9cup\u00e9rer cette somme aupr\u00e8s du transporteur. Dans les faits, une majorit\u00e9 d&#8217;e-commer\u00e7ants y renonce.<\/span><\/p><p>Cette situation s&#8217;explique par plusieurs facteurs structurels et op\u00e9rationnels.<\/p><div><span style=\"background-color: transparent; font-family: Arial, sans-serif; font-size: 11pt; white-space: pre-wrap;\">\u00a0<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15242f0 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"15242f0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-239ca7d\" data-id=\"239ca7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c4cce7 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0c4cce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'\u00e9cart entre ce qui est rembours\u00e9 aux clients et ce qui est r\u00e9cup\u00e9r\u00e9 aupr\u00e8s des transporteurs constitue de la marge perdue.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-759f060 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"759f060\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5791862\" data-id=\"5791862\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6690527 elementor-widget elementor-widget-menu-anchor\" data-id=\"6690527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"qu-est-ce-qu-un-tableau-de-litiges-de-transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c6e131a elementor-widget elementor-widget-text-editor\" data-id=\"7c6e131a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 dir=\"ltr\">Pourquoi la majorit\u00e9 des litiges de livraison \u00e9chappe au remboursement<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33d5a916 elementor-widget elementor-widget-text-editor\" data-id=\"33d5a916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Rembourser le client est simple, se faire rembourser par le transporteur beaucoup moins<\/strong><\/h2><p><span style=\"font-weight: 400;\">C\u00f4t\u00e9 client, l&#8217;e-commer\u00e7ant conna\u00eet la marche \u00e0 suivre. Un ticket s&#8217;ouvre, le SAV rassemble les justificatifs et d\u00e9clenche le remboursement. L&#8217;\u00e9quipe le fait tous les jours et le processus tient.<\/span><\/p><p><span style=\"font-weight: 400;\">C\u00f4t\u00e9 transporteurs, chacun a ses r\u00e8gles.<\/span><\/p><p><span style=\"font-weight: 400;\">En effet, l&#8217;un accepte une d\u00e9claration par email, un autre impose un formulaire sur sa plateforme. Selon le transporteur, la r\u00e9ponse arrive entre deux et six semaines. Les preuves demand\u00e9es changent aussi : des photos obligatoires chez l&#8217;un, un rapport d&#8217;inspection chez l&#8217;autre.<\/span><\/p><h3>D\u00e9lais et contraintes impos\u00e9s par les transporteurs<\/h3><p><span style=\"font-weight: 400;\">Le d\u00e9lai l\u00e9gal, lui, est tr\u00e8s court. L&#8217;article L.133-3 du Code de commerce laisse 3 jours \u00e0 compter de la r\u00e9ception pour signaler au transporteur un colis endommag\u00e9 ou incomplet. Pass\u00e9 ce d\u00e9lai, plus aucune action n&#8217;est possible contre lui. Or pendant ces trois jours, le SAV s&#8217;occupe d&#8217;abord du client qui attend une r\u00e9ponse.<\/span><\/p><p><span style=\"font-weight: 400;\">L&#8217;e-commer\u00e7ant finit donc par ne d\u00e9clarer que les incidents importants. Les petits d\u00e9g\u00e2ts, les cas difficiles \u00e0 argumenter, et les dossiers hors d\u00e9lai passent \u00e0 la trappe. Quand il ouvre une d\u00e9claration, il la suit un temps, puis l&#8217;abandonne devant un refus sans explication ou des relances qui n&#8217;en finissent pas. C&#8217;est de la tr\u00e9sorerie qui ne revient pas, faute de temps pour suivre chaque dossier jusqu&#8217;au bout.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h2><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">Avec son client, l&#8217;e-commer\u00e7ant d\u00e9cide ; avec son transporteur, il attend<\/b><\/h2><p><span style=\"font-weight: 400;\">Quand un client r\u00e9clame, l&#8217;e-commer\u00e7ant choisit la r\u00e9ponse : remboursement complet ou partiel, \u00e9change, avoir. Il agit tout de suite.<\/span><\/p><p><span style=\"font-weight: 400;\">Quand c&#8217;est lui qui r\u00e9clame au transporteur, les r\u00f4les s&#8217;inversent. Il ouvre un dossier, puis attend que le transporteur examine la demande et tranche. Pendant ce temps, l&#8217;argent a d\u00e9j\u00e0 quitt\u00e9 la tr\u00e9sorerie pour indemniser le client. Il porte donc tout le risque : si le transporteur refuse, la perte est d\u00e9finitive, et s&#8217;il accepte, l&#8217;e-commer\u00e7ant n&#8217;a fait qu&#8217;avancer l&#8217;argent.<\/span><\/p><p><span style=\"font-weight: 400;\">S\u2019ajoute \u00e0 cela un co\u00fbt cach\u00e9, le temps pass\u00e9 \u00e0 aller d&#8217;un portail \u00e0 l&#8217;autre, \u00e0 relancer les dossiers et \u00e0 s&#8217;adapter \u00e0 des exigences de preuves qui changent. Au troisi\u00e8me refus d&#8217;un m\u00eame transporteur, l&#8217;e-commer\u00e7ant jette l&#8217;\u00e9ponge sur les petits litiges et accepte la perte.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f09b68b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"f09b68b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f811dbc\" data-id=\"f811dbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44f4a09 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"44f4a09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La limite op\u00e9rationnelle : une lourdeur administrative impossible \u00e0 absorber pour le SAV, contraint de mener de front la relation client et les d\u00e9marches transporteurs.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-761e70b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"761e70b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69ace23\" data-id=\"69ace23\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d28bc79 elementor-widget elementor-widget-menu-anchor\" data-id=\"d28bc79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"qu-est-ce-qu-un-tableau-de-litiges-de-transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0db989 elementor-widget elementor-widget-text-editor\" data-id=\"d0db989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Chaque transporteur a ses propres exigences de preuve<\/b><\/h2><p><span style=\"font-weight: 400;\">Le probl\u00e8me n\u2019est pas du tout\u00a0 la mauvaise volont\u00e9 des transporteurs, mais simplement les r\u00e8gles de remboursement sont souvent floues, pour toutes les parties. Chacun fixe ses propres crit\u00e8res pour accepter une r\u00e9clamation, sans les annoncer clairement \u00e0 l&#8217;avance.<\/span><\/p><p><span style=\"font-weight: 400;\">L&#8217;e-commer\u00e7ant ouvre un dossier avec les pi\u00e8ces dont il dispose. Le transporteur en r\u00e9clame d&#8217;autres, qu&#8217;il n&#8217;avait pas pr\u00e9vues. Apr\u00e8s plusieurs \u00e9changes et quelques semaines d&#8217;attente, la demande aboutit, ou elle est refus\u00e9e. Et il faut tout recommencer avec le transporteur suivant, selon d&#8217;autres r\u00e8gles. Au quotidien, les \u00e9quipes SAV n&#8217;ont pas la capacit\u00e9 d&#8217;absorber ce travail <\/span><\/p><h2><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">Combien vous co\u00fbte l&#8217;absence de suivi des litiges ?<\/b><\/h2><p><span style=\"font-weight: 400;\">Un e-commer\u00e7ant conna\u00eet au centime pr\u00e8s le montant des remboursements accord\u00e9s \u00e0 ses clients. Il sait rarement ce qu&#8217;il aurait pu r\u00e9cup\u00e9rer aupr\u00e8s de ses transporteurs avec un suivi rigoureux.<\/span><\/p><p><span style=\"font-weight: 400;\">Prenons un site qui exp\u00e9die 50 000 colis par mois. Avec un taux d&#8217;incident de 0,5 %, une estimation prudente pour le secteur, 250 colis posent probl\u00e8me chaque mois. Pour un panier moyen de 80 \u20ac, l&#8217;e-commer\u00e7ant rembourse 20 000 \u20ac \u00e0 ses clients.<\/span><\/p><p><span style=\"font-weight: 400;\">Si 30 % de ces incidents font l&#8217;objet d&#8217;une d\u00e9claration formelle, cela fait 75 dossiers. Le transporteur en accepte 40 %, soit 30 remboursements. L&#8217;e-commer\u00e7ant r\u00e9cup\u00e8re donc 2 400 \u20ac sur les 20 000 \u20ac qu&#8217;il a vers\u00e9s : 17 600 \u20ac restent \u00e0 sa charge chaque mois, soit 211 200 \u20ac par an.<\/span><\/p><p><span style=\"font-weight: 400;\">Ainsi, sans outil pour les mesurer, ces pertes n&#8217;apparaissent pas dans les KPI transport et se fondent dans le co\u00fbt global de gestion des litiges. Le sujet remonte rarement en comit\u00e9 de direction, pour une raison simple : personne ne voit ce qui manque \u00e0 gagner.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad7452f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"ad7452f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae9da32\" data-id=\"ae9da32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fb6165 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2fb6165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reprendre le contr\u00f4le des litiges : de l'organisation interne \u00e0 l'automatisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a2bd3af elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"4a2bd3af\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6291d871\" data-id=\"6291d871\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc86930 elementor-widget elementor-widget-menu-anchor\" data-id=\"dc86930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"exemple-de-tableau-de-litiges-transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b55b3a7 elementor-widget elementor-widget-text-editor\" data-id=\"5b55b3a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b> Entre le SAV et l&#8217;\u00e9quipe transport, les litiges n&#8217;ont pas de responsable<\/b><\/h2><p><span style=\"font-weight: 400;\">Le probl\u00e8me est aussi une question de r\u00f4les en interne.<\/span><\/p><p><span style=\"font-weight: 400;\">Le service client (SAV) a pour mission premi\u00e8re de satisfaire le client : r\u00e9pondre aux tickets, rembourser, \u00e9changer. Lui confier en plus les d\u00e9marches administratives aupr\u00e8s des transporteurs le d\u00e9tourne de son c\u0153ur de m\u00e9tier.<\/span><\/p><p><span style=\"font-weight: 400;\">L&#8217;\u00e9quipe transport ou supply chain n\u00e9gocie les contrats et suit la qualit\u00e9 de service globale. Elle n&#8217;a en revanche aucune visibilit\u00e9 sur les incidents un par un, que le SAV traite au fil de l&#8217;eau.<\/span><\/p><p><span style=\"font-weight: 400;\">Personne n&#8217;est donc charg\u00e9 du dossier \u00ab litiges transport \u00bb, et personne ne suit pr\u00e9cis\u00e9ment le taux de refus, les d\u00e9lais de traitement ou les montants r\u00e9cup\u00e9r\u00e9s.<\/span><\/p><h2><b>Conclusion &#8211; reprendre la main sur vos litiges transport<\/b><\/h2><p><span style=\"font-weight: 400;\">Suivre de pr\u00e8s les d\u00e9clarations aux transporteurs agit directement sur votre rentabilit\u00e9. L&#8217;\u00e9cart entre ce que vous remboursez \u00e0 vos clients et ce que vous r\u00e9cup\u00e9rez aupr\u00e8s de vos transporteurs, c&#8217;est de la marge perdue : <\/span><b>211 200 \u20ac par an pour un site qui exp\u00e9die 50 000 colis par mois.<\/b><\/p><p><span style=\"font-weight: 400;\">Pour r\u00e9cup\u00e9rer cet sommes sans alourdir la charge de vos \u00e9quipes, la solution passe par l&#8217;automatisation et le rapprochement syst\u00e9matique des anomalies d&#8217;exp\u00e9dition.<\/span><\/p><p><span style=\"font-weight: 400;\">Chez DataFret, nous aidons les chargeurs et les e-commer\u00e7ants \u00e0 automatiser la d\u00e9tection et la gestion des litiges de livraison. Pour savoir ce que vous laissez sur la table, demandez-nous un diagnostic gratuit de vos co\u00fbts transporteurs : il identifie les montants que vous pouvez r\u00e9cup\u00e9rer.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85fde09 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"85fde09\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5057d35\" data-id=\"5057d35\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-878a76a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"878a76a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-80a90ca\" data-id=\"80a90ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eac75bd elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"eac75bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488.jpeg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-7501\" alt=\"Cavier - CEO de DataFret\" srcset=\"https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488.jpeg 800w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-300x300.jpeg 300w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-150x150.jpeg 150w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-768x768.jpeg 768w, https:\/\/datafret.com\/wp-content\/uploads\/2026\/10\/1720614354488-12x12.jpeg 12w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-851377d\" data-id=\"851377d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d93ab16\" data-id=\"d93ab16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b37725d elementor-widget elementor-widget-text-editor\" data-id=\"b37725d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Xavier Dikor<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30e8ccb elementor-widget elementor-widget-text-editor\" data-id=\"30e8ccb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CEO &amp; Co-fondateur &#8211; DataFret<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb57e2 elementor-grid-3 e-grid-align-left elementor-shape-rounded elementor-widget elementor-widget-social-icons\" data-id=\"1cb57e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-571593a\" href=\"https:\/\/fr.linkedin.com\/in\/mathieubrothier\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitter elementor-repeater-item-80d71f0\" href=\"https:\/\/twitter.com\/GeffroyFlorian\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-3daf9bd\" href=\"https:\/\/www.youtube.com\/channel\/UCAJ7C5EjBAkhGQCObWJMW-g\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80ddd86 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"80ddd86\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30321a6\" data-id=\"30321a6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9dd1fa5 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"9dd1fa5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7a5763a\" data-id=\"7a5763a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-610f790 elementor-widget elementor-widget-text-editor\" data-id=\"610f790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ARTICLES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f21a3bd elementor-widget elementor-widget-text-editor\" data-id=\"f21a3bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nouveaut\u00e9s sur DataFret, tendances et actualit\u00e9s sur la logistique, la supply chain, le transport, la comptabilit\u00e9 et la technologie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d7e99 elementor-align-left e-transform e-transform elementor-tablet-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"58d7e99\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datafret.com\/ressources\/articles\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Parcourir &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-0ae2394\" data-id=\"0ae2394\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-97f9d18 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"97f9d18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d1cd129\" data-id=\"d1cd129\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a85991d elementor-widget elementor-widget-image\" data-id=\"a85991d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" data-src=\"https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-1024x682.jpg\" class=\"attachment-large size-large wp-image-6311 lazyload\" alt=\"\" data-srcset=\"https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-1024x682.jpg 1024w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-300x200.jpg 300w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-768x511.jpg 768w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil-18x12.jpg 18w, https:\/\/datafret.com\/wp-content\/uploads\/2025\/02\/altCamions-autoroute-coucher-de-soleil.jpg 1500w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/533;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c5461c elementor-widget elementor-widget-text-editor\" data-id=\"9c5461c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>28 f\u00e9vrier 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23aa442 elementor-widget elementor-widget-text-editor\" data-id=\"23aa442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Feuille de Route Logistique 2025-2026 : La Supply Chain Fran\u00e7aise \u00e0 un Tournant Strat\u00e9gique\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac0cc62 elementor-widget elementor-widget-text-editor\" data-id=\"ac0cc62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fin 2024, la Journ\u00e9e France Logistique a marqu\u00e9 un tournant avec la pr\u00e9sentation de la Feuille de route logistique et transport de marchandises 2025-2026. Que retenir pour les mois \u00e0 venir ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a44f32 elementor-align-left e-transform e-transform elementor-widget elementor-widget-button\" data-id=\"1a44f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datafret.com\/feuille-de-route-logistique-2025-2026\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-34a9b10\" data-id=\"34a9b10\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dcb5dfe elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dcb5dfe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-bd1102a\" data-id=\"bd1102a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-804173c elementor-widget elementor-widget-image\" data-id=\"804173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" data-src=\"https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-1024x1024.png\" class=\"attachment-large size-large wp-image-4794 lazyload\" alt=\"Camion transport de marchandises avec une carte\" data-srcset=\"https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-1024x1024.png 1024w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-300x300.png 300w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-150x150.png 150w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-768x768.png 768w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-1536x1536.png 1536w, https:\/\/datafret.com\/wp-content\/uploads\/2023\/02\/Camion-map-DataFret-2-2048x2048.png 2048w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/800;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4ebfe elementor-widget elementor-widget-text-editor\" data-id=\"ce4ebfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>02 f\u00e9vrier 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-317ff6f elementor-widget elementor-widget-text-editor\" data-id=\"317ff6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erreur de livraison : puis-je garder la marchandise ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1aa66b elementor-widget elementor-widget-text-editor\" data-id=\"a1aa66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une question fr\u00e9quente peut survenir pour de nombreux consommateurs lors d\u2019une erreur de livraison : puis-je garder la marchandise ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e81595 elementor-align-left e-transform e-transform elementor-widget elementor-widget-button\" data-id=\"3e81595\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datafret.com\/erreur-de-livraison-puis-je-garder-la-marchandise\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Les entreprises ne perdent pas 2 \u00e0 7 % de leur budget transport parce qu\u2019elles manquent de rigueur. Elles les perdent parce que le transport combine h\u00e9t\u00e9rog\u00e9n\u00e9it\u00e9 des formats, complexit\u00e9 tarifaire et volum\u00e9trie incompatible avec un contr\u00f4le manuel. La seule r\u00e9ponse efficace n\u2019est ni de multiplier les ressources, ni de durcir les processus, mais de structurer la donn\u00e9e, d\u2019automatiser le recalcul et de redonner aux \u00e9quipes un r\u00f4le d\u2019analyse.<\/p>","protected":false},"author":2,"featured_media":6364,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[28],"tags":[],"class_list":["post-7498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi 2 \u00e0 7 % du budget transport des entreprises disparaissent | DataFret<\/title>\n<meta name=\"description\" content=\"La facturation transport est per\u00e7u comme ma\u00eetris\u00e9e, pourtant il existe une zone grise 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content=\"https:\/\/datafret.com\/en\/litiges-de-livraison-e-commerce-2\/\" \/>\n<meta property=\"og:site_name\" content=\"DataFret\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-13T11:23:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-13T13:42:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/datafret.com\/wp-content\/uploads\/2025\/03\/optimisation-transport.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"854\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mathieu Brothier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/MathieuBrot\" \/>\n<meta name=\"twitter:site\" content=\"@DataFret\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mathieu Brothier\" 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